Maximise Your Uptime
Let's Automate Your Maintenance Process
ParkView Hardware Monitoring™ platform monitors your hardware 24/7 so you don’t have to. When an event is detected, ParkView™ instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
- Avoid Alert Fatigue by only receiving alerts for events that require action
- Leads to a 31% faster mean time to repair and a first-time fix rate of 97%
- Vendor-agnostic interface supports a wide range of OEMs, platforms, OS and generations
- Real-time visibility via Central Park customer portal
- Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2
ParkView First Call™
- Park Place will answer the customer call or email immediately and gather data about the service event
- Park Place will open an incident with the current OEM service provider on the customer’s behalf
They’re so confident they’ll get the fix right the first time, they guarantee it.
- The guarantee covers all hardware monitored by ParkView Hardware Monitoring™ and has an active Park Place Technologies maintenance agreement
- If a return trip is needed to correct the same issue on the same device within 5 days, you will be credited for one month of maintenance and ParkView monitoring on that device.
- Please access the full Terms & Conditions here