A recent survey revealed that faulty IT is costing companies £3.4 billion a year. In the UK 33% of workers say that their IT is hindering their productivity. Maintenance support systems for IT are essential to ensure the optimum performance of your staff.
It’s every CEO and CIO’s worst nightmare. That dreaded phone call to say "Our systems down". It destroys productivity, increases costs and impacts on customer confidence.
So how secure and efficient is your IT infrastructure? More importantly right now, how quickly could it be fixed if there is a problem?
So our maintenance support systems, support contracts and technology solutions will keep your company working at its very best.
Maintenance Support Systems for IT - Total IT support for your company.
VitrX maintenance support systems are on hand to make sure your IT is always working as it should.
Your business will be supported by our accredited engineering teams around the clock. They have direct access to all the spares needed to ensure your operational effectiveness.
There’s no denying maintenance is a key element in your IT service provision. So any downtime must be managed and kept to a minimum.
With a portfolio of IT services available to your business, VitrX is the perfect supporting partner for you - whatever your location. We offer a range of managed IT support services including:
- A complete system maintenance contract or one-off call-outs.
- 24×7 service desk supports your business around the clock.
- Remote troubleshooting services in order to identify any faults as soon as possible.
- Cost-effective and flexible service levels.
- Engineer and part to site service with super-fast response times.
- Technical account management.
- A comprehensive Business Take On process (BTO).
- ITIL based process and escalation management.
- Portal access for online call logging and historical data.
- Improved cyber-security.
- Renewal management in order to ensure your equipment is saving money and not costing money.
- Proactive remote monitoring.
- Advice on a wide range of IT subjects. This includes cybersecurity, telephone systems, and fully sustainable IT solutions.
- White labelled partner documentation (welcome pack, BTO documentation and T&C’s).
Maintenance support systems for IT - Managed IT services for total support and back up.
There's no doubt that all companies are now totally dependent on their IT. So without it working at its peak efficiency, the company performance is massively compromised.
However, it is equally important that any support package is cost-efficient. We can show you how our IT support maintenance contracts will save you far more than they cost. Our goal is to keep you operating at peak efficiency 24/7. Whether your company is in London or Leeds, Brighton or Birmingham, we can help.
We can also give you advice on a whole range of IT products and services. You may be interested in how to make the most of cloud solutions, managed print services and the very latest trends to reduce your costs and improve your efficiency.
As a result, you will see a massive reduction in downtime, fast fixes for bugs or security issues and a productive workforce.
Support Packages and Remote IT support: Customer Satisfaction Guaranteed.
So for more information or to discuss implementing a VitrX maintenance Support System for IT within your business, call us today on 0800 849 0849.