It’s every CEO and CIO’s worst nightmare being alerted to unforeseen IT system disruption resulting in unspecified downtime. It destroys productivity, increases costs and impacts confidence. How secure and efficient is your infrastructure? How quickly could it be fixed?
Delivered either onsite or remotely, VitrX maintenance support systems are on hand to maximise the continued uptime and health of your infrastructure. This ensures continuity, endurance and faith. Your business will be our supported by our accredited engineering teams who have direct access to all spares to remedy break fix support that ensures your business’ resilience and operational effectiveness.
There’s no denying maintenance is a key element in your IT service provision. Downtime must be managed. With a portfolio of services available to your business for today and tomorrow’s eventualities, VitrX is the perfect supporting partner for you - whatever the location. We provide:
- 24×7 service desk.
- Flexible service levels.
- Engineer and part to site service.
- Technical account management.
- Comprehensive business take on process (BTO).
- ITIL based process and escalation management.
- Portal access for online call logging and historical data.
- Renewal management.
- Remote troubleshooting services.
- Proactive remote monitoring.
- White labelled partner documentation (welcome pack, BTO documentation and T&C’s).
For more information or to discuss implementing a VitrX maintenance Support System within your business, call us today.