All businesses are now entirely reliant on their IT systems. A dedicated supplier to update and maintain your systems is essential.
As we move into 5G the opportunity becomes very exciting. It’s also vital that any IT problems are solved before they become an issue to your business. So our rolling support contracts for all of your computers and IT give you exactly that.
At VitrX, we specialise in IT end-to-end solutions. We make sure your business will always receive a continuous and secure service from a team of professionals you can trust.
IT MANAGED SERVICES FOR BUSINESS: YOUR DEDICATED TECHNICAL SUPPORT TEAM.
- A dedicated support team for all levels of technical support.
- Your own dedicated support manager.
- Managed print services and managed security services.
- Cloud computing specialists. A complete range of cloud services and cloud solutions for business.
- Superb customer service (please read our reviews).
- Remote support and remote monitoring. Our service offering is second to none.
- Site visits when problems cannot be resolved remotely.
- All services provided with just one low-cost monthly fee.
- Hosting services and advice on ensuring you get the fastest speeds and the best security.
- Plus of course the best prices for all computers, laptops, servers …. and everything IT related.
We will make sure your staff are provided with the best IT systems. Systems and equipment that are stable, performing at their peak and are fully secure. Technology continues to take an ever more important role in a business’s success. So companies need to have IT support services on hand to help them leverage a competitive advantage.
Our IT support teams are highly trained in both the technical and business aspects of first-class IT Support. Our technical account manager is your dedicated contact. They will be key to ensuring the health of your business IT.
So we will work with your staff to ensure all equipment is working as it should on a day to day basis. We will also help to spot any opportunities to improve your IT Infrastructure. So our technical account managers are there to ensure your IT service expectations are always met.
We offer 24/7 access to a team of IT professionals trained in all elements of IT Support. Quick resolution of end-user issues is our priority. Our success in this area is very impressive. We attain a 70% fix rate of issues without escalation to upper tiers of support.
Access to our online chat service also means you get the smoothest access to IT Support. This is important to ensure the minimal disruption to your working day.
We understand the real cost of faulty equipment or software to your company. So our team of specialists will deliver a complete IT support package. One that provides your staff with world-class customer support.
MANAGED SERVICE PROVIDER (MSP).FIRST CLASS HELP DESK SUPPORT: 700+ EXPERT BACKEND ENGINEERS.
Our Network Operations Centre is a world-class technical resource. It’s designed to keep your key IT systems available and performing optimally.
Our team of 700+ technology engineers are skilled in all areas of IT Infrastructure management.
We work in the background to keep your systems up and running and your risks managed downwards. All service requests are handled quickly and efficiently because we know just how much downtime can cost your business.
And remember, our service agreements are matched to suit your budget and your timescales for a response.
ONSITE SUPPORT AND ADVANCED REPORTING.
Sometimes support cannot be provided remotely. So we have expert engineers ready to attend your premises in an emergency. In addition, we schedule monthly site visits. This is so our engineers can spend time with your team, getting to know their problems and finding out more effective ways of working.
We provide a monthly overview of how your IT is performing. We look at Patch status, Anti Virus status, Server Utilization and more. This gives you a snapshot of how your network is performing. So this gives you the information you need to make decisions on the best strategies for your business.
Our “Staff Communicator” is an app that runs on the desktop and allows your staff access support at the click of a button. Far too many staff put up with technical issues rather than go through the process of dealing with calling technical support.
So with our Staff Communicator service, your team can get support for any issue quickly and without fuss. Our service level agreements are second to none and are surprisingly low cost too.
OUR IT MANAGED SERVICES FOR BUSINESS.
So it’s vital you have consistent, guaranteed response times for all your technical issues. We offer support via phone, email and chat (using our staff communicator). So this means your staff always have access to instant support when they need it. Our services include:
- Onsite support including services desks and networks.
- Established Managed Service Provider (MSP).
- Alerting in real-time so you get the fastest possible response.
- Outsourcing for cost and time efficiencies.
- Systems Management to ensure maximum uptime and capacity.
- Hosting at our own facilities based in Buckinghamshire.
- Service Desks for both end-user and technical support.
- Other services include Cloud Computing, IT Installation, and Software Solutions.
So call us free on 0800 849 0849 to find out how we can help you.
