Managed Services

With business now entirely reliant on IT systems and process, you’ll need to consider implementing a dedicated resource to not only update and maintain your systems, but also solve any IT problems before they become an issue to your business’ health on one month flexible rolling contracts.

At VitrX, we specialise in IT end-to-end solutions so your business will always receive a continuous and secure service from a team of professionals you can trust.

A TEAM OF IT SUPPORT EXPERTS AT YOUR SIDE

Ensuring staff are provided with IT systems that are stable, performing and secure is no simple task. As technology continues to take an ever more important role in a businesses success, companies need to have IT support services on hand to help them leverage the technology at their disposal.

YOUR DEDICATED TECHNICAL CONTACT

Highly trained in both the technical and business aspects of first class IT Support, our technical account manager is your dedicated contact, key to ensuring the health of your business IT. Working with end users to ensure that they are kept happy and productive, while looking to spot opportunities to improve to IT Infrastructure, technical account managers are there to ensure service expectations are met.

FIRST CLASS HELP DESK SUPPORT

Access to a team of IT Professionals trained in all elements of IT Support. Quick resolution of end user issues is our goal and we attain a 70% fix rate of issues without escalation to upper tiers of support. Access to online chat service meaning end users can get the smoothest access to IT Support and the minimal disruption to their working day.

Our team of specialists will deliver a compete IT support experience, one that provides your staff a world class customer experience, giving them the confidence that they have experts on hand to deal with any IT issues that might arise.

700+ EXPERT BACKEND ENGINEERS

Our Network Operations Centre (NOC), is a world-class technical resource designed to keep your key IT systems available and performing optimally.

Our team of 700+ technology engineers are skilled in all areas of IT Infrastructure management, working in the background to keep your systems up and running and your risks managed downwards.

ONSITE SUPPORT

Ensuring you have support when things cannot be resolved remotely, we have expert engineers ready to attend site in any emergency. Further to this we schedule monthly site visits whereby our engineers spend time with your team, getting to know their problems and finding out more effective ways of working.

ADVANCED REPORTING

Get a monthly overview of how your IT is performing – Patch status, Anti Virus status, Server Utilization and more, allowing you visibility of how your network is performing and giving you the information to make decisions on the best strategies for your business.

STAFF COMMUNICATOR

Our Staff Communicator is an app that runs in the desktop and allows your staff access to support at the click of a button. Many staff put up with technical issues rather than having to go through the process of dealing with calling technical support. With our Staff Communicator service, users can get support on an issue, while continuing on with their day with a minimum of disruption.

SERVICE LEVEL OBJECTIVES

Get consistent, guaranteed response times for all your technical issues, with support available via phone, email and chat (via our staff communicator), meaning your staff always have access to instantly available support help.

  • Onsite support including services desks and networks.
  • Alerting in real-time.
  • Outsourcing for cost and time efficiencies.
  • Systems Management to ensure maximum uptime and capacity.
  • Hosting at our own facilities based in Buckinghamshire.
  • Service Desks for both end user and technical support.

Call free on 0800 849 0849 to find out how we can help you.

IT EQUIPMENT AND TECHNOLOGY SOLUTIONS

VitrX Limited
Grenville Court
Britwell Road
Burnham
Buckinghamshire
SL1 8DF

Copyright © 2018 VitrX. All Rights Reserved.
Company Registration Number: 7277068
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