Storage, Server & Network Maintenance

Network Hardware Support

Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Park Place Technologies provides world-class support and maintenance for OEMs like Cisco, Brocade and HPE.

Parkplace@vitrx.co.uk | 01494 363 126

Storage Hardware Support

Since 1991, Park Place Technologies has provided exceptional global service and support for data center storage hardware for OEMs like EMC, Hitachi, and NetApp. Your equipment’s uptime is our top priority. That is why we offer flexible service level agreements to meet your organization’s needs as well as a live, domestic call center available 24 hours a day, 7 days a week.

Server Hardware Support

Park Place Technologies offers global service and support for data center server equipment for OEMs like Dell, IBM and HPE. With expertise in both x86 and UNIX environments, you will receive the attention you need to keep your server equipment up and running. Along with server support, Park Place can also provide assistance with basic and enhanced OS support for select operating systems.

3 reasons for choosing Park Place Services

Built the world’s largest team of field service engineers averaging 15+ years of OEM experience.

Maintain an inventory of 1,150,000+ spare parts.

Introduced ParkView Hardware Monitoring™ - A service that proactively monitors your data center hardware 24/7 and accurately triages any issues that arise.

Introducing the First-Time Fix™ Guarantee from Park Place.

Your Data Center Is On the Line. So That's Where Park Place Put Their Reputation.

When you have a data center hardware issue, you need it fixed fast and fixed right. The first time.

At Park Place Technologies your Uptime is their number one priority. It’s why they:

  • Built the world’s largest team of field service engineers averaging 15+ years of OEM experience
  • Maintain an inventory of 1,150,000+ spare parts
  • Introduced ParkView Hardware Monitoring™ - a service that proactively monitors your data center hardware 24/7 and accurately triages any issues that arise
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Customisable Service Levels

Adjust service levels or add and delete equipment from your contract at any time.

7 x 24 x 4
  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
Next Day
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact

5 x 9 x 4

  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

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Contact a VitrX IT and Computer Specialist today