Third Party Maintenance

Put the Power of the World’s Largest TPM to Work For You.

Park Place Hardware Maintenance

As the global leader in data center hardware maintenance, Park Place Technologies offers you more. More technical depth; more spare parts and stocking locations; more automation – and most importantly, more Uptime!

Parkplace@vitrx.co.uk | 01494 363 126

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Supported OEMs...

Hewlett Packard Enterprise

IBM

Dell EMC

Lenovo

Sun Oracle

Hitachi

Juniper Networks

Automated Maintenance Process

The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView Hardware Monitoring™ reduces the number of touchpoints between you and a maintenance solution to two easy steps.
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Storage Hardware Support

Since 1991, Park Place Technologies has provided exceptional global service and support for data center storage hardware for OEMs like EMC, Hitachi, and NetApp. Your equipment’s uptime is our top priority. That is why we offer flexible service level agreements to meet your organization’s needs as well as a live, domestic call center available 24 hours a day, 7 days a week.

Customisable Service Levels

7 X 24 X 4

  • 24 hours a day, 7 days a week

  • Initial phone-based diagnosis

  • Field Engineer on-site (if required) within 4 hours after customer contact

5 X 9 X 4

  • 8:00 AM to 5:00 PM, Monday through Friday

  • Initial phone-based diagnosis

  • Field Engineer on-site (if required) within 4 hours after customer contact

Next Day

  • Initial phone-based diagnosis

  • Field Engineer on-site (if required) the following business day after customer contact

Server Hardware Support

Park Place Technologies offers global service and support for data center server equipment for OEMs like Dell, IBM and HPE. With expertise in both x86 and UNIX environments, you will receive the attention you need to keep your server equipment up and running. Along with server support, Park Place can also provide assistance with basic and enhanced OS support for select operating systems.

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Network Hardware Support

Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Park Place Technologies provides world-class support and maintenance for OEMs like Cisco, Brocade and HPE.

ParkView First Call™​

Take the time savings that ParkView Hardware Monitoring™​ offers and ramp it up further. With ParkView First Call™​ we’ll take care of your OEM ticket process, escalating your first contact with the OEM to second-level triage.
  • Park Place will answer the customer call or email immediately and gather data about the service event
  • Park Place will open an incident with the current OEM service provider on the customer’s behalf
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They’re so confident they’ll get the fix right the first time, they guarantee it.

Here’s how it works:
  • The guarantee covers all hardware monitored by ParkView Hardware Monitoring™ and has an active Park Place Technologies maintenance agreement
  • If a return trip is needed to correct the same issue on the same device within 5 days, you will be credited for one month of maintenance and ParkView monitoring on that device.
  • Please access the full Terms & Conditions here

Have we missed something?

Contact a VitrX IT and Computer Specialist today